Shipping Policy

Poppetpals targets the domestic market (United States) and international market like Canada, United Kingdom, Australia,...

Destination (8.99$)Standard Shipping (14.99$)Expedited Shipping United States 5-7 business days  3~5 business days Canada 7-10 business days  5~8  business days Australia 7-12 business days  5~10 business days Europe 5-7 business days  3~5 business days Rest of World 5-15 business days  3~12 business days

International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.

However, we do have some restricted delivery zones which are:

CU (Cuba)
IR (Iran)
KP (North Korea)
SL (Sierra Leone)
Palestinian Territories
South Sudan
Myanmar
Crimea Ukraine
Restricted Areas due to adverse politics and/or pandemic status

Please note:

When the order is ready to be shipped, a tracking link will be sent to your email so you can track your package all the way.
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 business days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Incorrect Address

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.

For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

If you have any questions, please don't hesitate to contact us via: service@poppetpals.com